Boann - Frequently Asked Questions
Have a question about one of your kitchen or bath products? Providing answers to our customer questions is important to us here at Boann. Therefore we are here to provide assistance to your frequently asked questions.
Frequently asked questions
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Why is there no water coming from the Faucet and/or the R.O. Water Filtration System?
Why is the water pressure from the Faucet/R.O. Water Filtration System low?
How do I replace the filters on the filtration System?
Before filter replacement, you must depressurize the filtration system. First, shut off water flow by turning off the Manual Shut Off Valve. If using the EZ Angle Stop Adapter, simply turn the Cold Water Valve clockwise. Turn the Tank Ball Valve clockwise, located atop of the Water Storage Tank. Lastly, depress the handle on the faucet. Once water stops the depressurizing process is complete. Commence to change any/all filters.
What do I do if I experience leakage from a threaded fitting or collet?
How do I reactivate the Auto Leak Detector after a system shut down?
Auto Leak Detector water-absorbent cells can be replaced. Pry open the top housing with a flat screwdriver. Detach the blue cell holder and discard the used cotton cell. Replace the cell, cell holder and spring and assemble the Auto Leak Detector housing.
How frequent should I change the filters on my filtration system?
Stages 1, 2 & 3 are the system’s pre-filters and need to be changed every 1.000 gallons or every 6-months. The Stage 4 – Reverse Osmosis filter is rated for 4,000-5,000 gallons of water and is suggested to be replaced every 2 years (Average 3-4 years). The Stage 5 – Post Carbon filter and Stage 6 – Alkaline/Mineral/ORP Inline filter should be changed once a year.
Why can’t I pull out the faucet head farther on my pull-out faucet?
Should your faucet require the installation of the weight for assembly, make sure the weight is attached at a suitable location on the pull-out hose. To address this matter, pull out the faucet head to a desired length. After this is achieved, attach the weight. This will afford adequate hose length during use and ease tension on the hose and faucet.
Why does my Flor Kitchen faucet come with a hose spring instead of a pull-out hose weight?
Please understand the construction of the Flor faucet underwent a re-design and therefore now comes with a hose spring, which possesses the same functionality as a hose weight. Irrespective of what’s observed in the manual, the spring acts as a mechanism to retract the faucet.